Frequently Asked Questions
Everything you need to know before you order.
Where do you deliver?
We currently serve customers in the United Kingdom. Available delivery options and costs are shown at checkout.
How much is delivery?
Complimentary UK delivery is available. Any express options and applicable charges are shown at checkout before payment.
How can I find the right size?
Check the sizing information on each product page. If you need help choosing, our customer care team is happy to assist.
When will my order arrive?
Delivery estimates depend on the item and delivery service. Please check the information presented at checkout and in your order confirmation.
Can I return or exchange an item?
Please see our Refund Policy for return eligibility, conditions and instructions. Contact us if you need help with your request.
How do I track my order?
Once tracking is available, you can follow your order using the tracking details provided by email.
Are payments secure?
Payments are processed through secure checkout services. Available payment methods are displayed at checkout.
How can I contact your team?
Write to canehamiltonsupport@gmail.com. Customer service hours are Monday to Friday, 9:00 am–6:00 pm (UK time).